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Privacy Policy

Alt 360 Data Privacy Statement

Last updated: January 4th 2019.

Alt 360, Geneva, Switzerland is a top customer experience centered consulting agency. We are specialized in website creation, maintenance, SEO, Webmarketing, Business solutions and services.

It is Alt 360’ utmost concern to constantly improve its services in order to best meet the needs of its Clients. To this end, Alt 360 may collect and store certain information, including personal data of people like you. Alt 360 takes the protection of your personal data very seriously in all of its business processes. This Data Protection Statement is meant to help you understand how data are collected, processed and stored to meet legal requirements and Alt 360’s data protection standards.

It will be very difficult and in most countries even impossible for Alt 360 to provide you services if you refuse to allow Alt 360 to process your data. For this reason, by providing personal data to Alt 360, you agree to be legally bound by and explicitly consent to this Data Protection Statement, as it may be amended from time to time. If you do not agree to this Data Protection Statement or cannot form a legally binding contract, Alt 360 would not be able to process your personal data.

1. Scope of this Data Protection Statement

This Data Protection Statement applies to all services offered by Alt 360.

This Data Protection Statement does not apply to services offered by other companies or individuals. This Data Protection Statement does not cover the information practices of other companies and organizations who advertise Alt 360 services or any third party operating any website to which the Alt 360 website or other digital asset may contain a link.

2. Data collected and method of collection

2.1  In general

Alt 360 collects general and personal data concerning you from:

  • you when you provide your details to Alt 360;

  • its Clients (in such cases, Client must ensure that it is entitled to disclose such data and that you are aware of the various matters detailed in this Data Protection Statement);

  • participants at Client’s meetings and events organized by Alt 360;

  • users of Alt 360’s or Client’s websites; and third parties (such as online service provider or single sign on authority).

Following the reception of the data, an electronic profile is created in Alt 360 tools for each person or entity (the “Contact Profile”).

The Contact Profile may contain but is not limited to:

  • name;

  • gender;

  • date of birth;

  • address;

  • phone numbers;

  • email addresses;

  • organization or company of employment and/or job title;

  • field of activity and/or interest;

  • credit card references/numbers;

 2.2  Cookies Policy

We use cookies on our Website. By continuing to browse our website or close the cookies banner, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-­parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third­-party to recognise you and make your next visit easier and the service more useful to you. Cookies can be “persistent” or “session” cookies.

How Alt 360 uses cookies

When you access our website, Alt 360 and Alt 360’s third party service providers may collect data of a technical nature in a variety of ways. We use cookies for the following purposes:

  • to enable certain functions of the website,

  • to provide analytics,

  • to store your preferences ad personalize the content,

  • to improve the user experience

  • to enable advertisements delivery, including behavioural advertising

  • to share on social networks

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

  • Essential cookies

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

  • Third­-party cookies

In addition to our own cookies, we may also use various third­-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser:

  • For Internet Explorer™ : https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

  • For Safari™ : https://support.apple.com/en-us/HT201265

  • For Chrome™ : https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

  • For Firefox™ : https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

  • For Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html

Please note, however, that if you delete cookies or refuse to accept them, some features of the Alt 360 website may not work properly, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. You can learn more about cookies and the following third­-party websites:

3. Purpose of data collection

Alt 360 uses the data collected to provide, maintain, protect and improve the overall quality of its services. Data collection is also meant to protect Alt 360 and its users. Alt 360 does not collect more data than is necessary to fulfil such purposes.

In addition to creating Contact Profiles, Alt 360 uses your data for the following purposes and for which you give your consent:

a) New products and services: With the goal of improving services and based on the data given to Alt 360, Alt 360 may send you additional information related to your current or future event(s) and/or trip(s). An example might be a list of restaurants near a specific hotel in the destination city or parking facilities at the departure airport.

b) Promotion and marketing: Alt 360 may use your data to personalize your experience on the Alt 360 website by presenting advertisements that are more relevant to you, to send you marketing communications that we believe may be of interest to you, including information about our services, case studies, thought leadership or whitepapers, blog updates, etc. For example, Alt 360 uses third party service providers to present services and offers tailored to the preferences and interests demonstrated by your online activity over time. Alt 360 may use your data for promotion and marketing purposes for Alt 360’s current or prospective Clients and/or third parties in Alt 360’s industry. Alt 360 may use the data to analyse trends in order to propose other services to its Clients, such as new events or other services.

f) Technical data: Alt 360, or third parties instructed by Alt 360, evaluate this data purely for statistical purposes and only in an anonymised form, in order to optimize Alt 360’s website and increase user-friendliness, efficiency and safety. Alt 360 may in particular use technical data to measure the success of Alt 360 marketing campaigns, compile statistics about Alt 360 website usage and response rates, and use aggregated personal data calculate the percentage of Alt 360 users who have a particular telephone area code.

g) Other purposes: Alt 360 may use your data as Alt 360 believes to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce Alt 360’s terms and conditions; (e) to protect Alt 360’s operations; (f) to protect Alt 360’s rights, privacy, safety or property, you or others; and (g) to allow Alt 360 to pursue available remedies or limit the damages that Alt 360 may sustain; (h) to allow you to apply for an Alt 360 job offer.

Alt 360 will ask your consent before using data for a purpose other than those that are set out in this Statement subject to mandatory laws.

4. Duration of storage

General and personal data will be kept by Alt 360 only as long as reasonably necessary taking into consideration its need to answer queries or resolve problems, to provide improved and new services and to comply with legal requirements under applicable laws or with inquiries from Clients on past events or travel activities. Alt 360 will retain general and personal data during a maximum period of five years if no specific legal requirement. For applicants, the data will be retained for a maximum period of 2 years.

You may cancel/delete your Alt 360 account by sending an email to: contact@alt360.net

5. Location of storage and controller of data base

The Contact Profiles that Alt 360 maintains are stored in cloud-based central databases at third-party providers’ location in Europe, United States and Asia. Third-party providers have signed our dedicated data protection clauses.

Any transfer of your Data outside the European Economic Area shall only take place with appropriate safeguards in place, such as contractual terms in compliance with applicable data protection laws and regulations.

6. Your duties

You must ensure that the data you provide us with are:

  • correct

  • accurate;

  • current;

  • truthful; and

  • compliant with any applicable laws.

    In particular, since Alt 360 will mainly use email communications with you, you are required to notify us of any modification of your email address. Alternatively, you can directly update your Contact Profile.

Alt 360 is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities. Alt 360 does not target the digital asset to children less than fourteen (14) years of age or knowingly collect information from children for the purpose of selling products or services.

7. Transfer and communication of data

7.1  In general

Alt 360 is an international company working with partners in over 31 countries across Europe, the Americas, Asia and the Middle East. Your personal data may therefore be transferred to and outside of Switzerland, including in countries whose data protection laws may be different from, and less stringent than, those in your country of residence. You hereby agree and give your consent to Alt 360 to transfer and communicate your data as follows:

a) Transfers within the Alt 360 group: Transfers are made throughout Alt 360 and its subsidiaries to support its activities and/or services.

b) Transfer to third-parties: Alt 360 works with certain third parties to obtain support services, in some cases, personal data will be shared with these third parties in order to pursue Alt 360’s mission and goals. Alt 360 may also transfer personal data to third parties at the request of its Clients. For example, to sponsors and exhibitors or to other third parties for data consolidation or emergency tracking services. Alt 360 may transfer your data to third parties for promotion and marketing purposes as outlined under 3e) above. Alt 360 may also transfer your data to a third-party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Alt 360 business, assets or stock (including in connection with any bankruptcy or similar proceedings).

c) Regulatory transfers: Alt 360 may be required by law to transfer data to governments and regulatory and/or supervisory authorities.

7.2.  Electronic transfer of data

If you visit Alt 360’s website your data will be transported via an open publicly accessible network. The data might therefore be transmitted across national borders even if you and Alt 360 are located in Switzerland. This involves notably the risk that your data may be intercepted and read by third parties, allowing such third parties to infer an already existing or future business relationship between you and Alt 360.

Furthermore, you are notified that information you transmit or allow to be transmitted to you by Alt 360 via an electronic medium, in particular via e-mail, SMS, contact forms, etc. are usually unencrypted and therefore neither confidential nor secure. Even in the event of an encrypted transmission, sender and recipient remain unencrypted in each case. Third parties may therefore be able to infer an existing or future business relationship between you and Alt 360.

If you provide Alt 360 with personal information, your personal data may be transferred by Alt 360 to countries whose data protection laws may be different from, and less stringent than, those in your country of residence as set forth above. Your personal data may in particular be transferred to the United States. You are hereby notified that your personal data might be accessed by governmental authorities in such countries (in particular by US authorities).

8. Security and organizational measures

To ensure the safety of your data on Alt 360’s website and systems, Alt 360 has implemented appropriate technical, contractual, administrative, physical and organizational measures to protect your personal data from loss, destruction, unauthorized access, accidental or unlawful disclosure and manipulation. These measures are subject to continuous development in accordance with technological progress and are periodically reviewed to comply with all applicable privacy laws. However, we cannot and do not guarantee the security of your personal data and therefore cannot assume any liability in this respect.

Only authorized Alt 360 staff, third party companies’ (i.e. service providers) staff or our Clients’ authorized staff (who have contractually agreed to keep all information secure) have access to your personal data. All Alt 360 staff who have access to your personal data are required to adhere to the staff confidentiality regulations and all third-party employees who have access to your personal data have signed non-disclosure agreements. In addition, data transfer agreements are in place with third-party companies that have access to your personal data to make sure these data remain secure.

9.Your rights

In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification of your Data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable. Moreover, you have a right to lodge a complaint with a supervisory authority.

Under certain conditions you also have the right to have your personal data that is stored by Alt 360 blocked and deleted, unless Alt 360 has to keep these data for legitimate business or legal purposes. For more information, you should contact our team.

To contact Alt 360 with questions or issues about Alt 360’s data processing, use the following e-mail address: contact@alt360.net.

As per GDPR requirements, Alt 360 gives you many choices regarding Alt 360’s use and disclosure of your personal data for marketing purposes (right to  be forgotten, to modification, to limitation…). By contacting our team at the above-mentioned e-mail address, you may opt-out from receiving future electronic marketing messages from Alt 360 and request that we not share your personal data with unaffiliated third parties for their marketing purposes. Alt 360 will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, Alt 360 will not be able to remove your personal data from the databases of unaffiliated third parties with which Alt 360 has already shared your personal data (i.e., to which we have already provided your personal data as of the date that we implement your opt-out request). Please also note that if you do opt-out of receiving marketing-related messages from Alt 360, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.

10. Changes

This Statement may be revised and updated by Alt 360 from time to time to comply with statutory data protection and privacy laws. Alt 360 will post any statement changes on its website and, if the changes are significant, Alt 360 will send a notice to the e-mail address provided in your Contact Profile.